Refund & Cancellation Policy
Our approach to cancellations, returns and refunds — kept simple and fair.
How a Refund or Cancellation Works
Request Before Dispatch
Orders may be cancelled before dispatch.
Report Damage Within 7 Days
If a product is received damaged or defective, contact us within 7 days with photographs.
Resolution Issued
Approved cases are repaired, replaced or refunded via the original payment method.
Return & Cancellation Eligibility
Cancellation
- Orders may be cancelled before dispatch
- Once dispatched, cancellation may not be possible
Damaged or Defective Products
If a product is received damaged or defective, please contact us within 7 days with photographs.
Custom-Made Products
Custom-made or specially manufactured products are generally non-refundable unless defective.
Frequently Referenced Policy Points
Approved Returns
Approved returns will be repaired, replaced or refunded at the sole discretion of MII Ret Cam Inc.
Refund Method
Approved refunds will be processed through the original payment method.
Cancellation
- Orders may be cancelled before dispatch
- Once dispatched, cancellation may not be possible
Damaged or Defective Products
If a product is received damaged or defective, please contact us within 7 days with photographs.
Custom-Made Products
Custom-made or specially manufactured products are generally non-refundable unless defective.